GUARANTEE & EXCHANGE POLICY

Our company offers our users innovative garment design based on high quality standards at competitive prices .

Dear customer, if you want to exchange an item or apply for a guarantee please remember:

  • Por razones de higiene no se aceptan cambios o devoluciones de ropa interior ni vestidos de baño, excepto cuando hayan defectos de fabricación que serán evaluados por nuestro departamento de calidad.
  • You can make the change of the product till 30 days of the purchase. Items to be exchanged must be in mint condition, including labeling and original packing materials .
  • Items of previous collections will be exchanged only for items of the same collection ( subject to website product actual availability) .
  • Customer must assume exchange shipping costs except when the exchange originates on manufacturing defects or shipping mistakes .
  • Garments have a 30-day manufacturing defects guarantee . Manufacturing defects or imperfections due to material misuse or mishandling or to normal wear and tear (stitching damage, tears, incorrect washing) will not be honored by the guarantee .

To do this, first get in touch with customer service line 4441078 option 1

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Need help?
(057-4) 444 10 78 Option 1
(057) 318 659 74 44
(057) 318 682 73 77
(057) 316 743 37 16
Medellín - Colombia
E- mail: servicioalcliente@babalufashion.com
Horario de atención:
Lunes a Sábados 8:30 a.m. a 5:00p.m. (GMT -5)